Return policy

NO RETURNS ON BIKINIS OR SWIMSUIT.

Under The Same Sun is proud to provide you with a quality product, and hope you are fully satisfied.

If for some reason you are not 100% satisfied with your merchandise Under The Same Sun will accept returns within two weeks from purchase

Our Return Policy in short

  • Contact info@underthesamesun.se before returning any items.
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.
  • The customer is responsible for paying for the return shipping (to Stockholm, Sweden).
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • If a package is unclaimed you might have to pay a handling fee.
  • Send item to the following return address: Under The Same Sun, Box 7690, 103 95 Stockholm

Return Policy

Please contact info@underthesamesun.se before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Under The Same Sun and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.

Under The Same Sun  will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Please allow 1-2 weeks for returns to process and to ensure that your refund is credited.

Returning A Package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Under The Same Sun is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product or to another product?
You can exchange the product for a new size, except the bikini bottom.

Our Exchange Policy in short

  • Contact info@underthesamesun.se before exchanging and returning any items
  • You can exchange the product within 14 days of delivery. OBS! Bikinin bottoms can not be exchanged. 
  • The product must be in new condition.
  • The customer is responsible for paying for the return shipping (to Stockholm, Sweden).
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • If a package is unclaimed you might have to pay a handling fee.
  • Send item to the following return address: Under The Same Sun, Box 7690, 103 95 Stockholm
  • When we receive the exchanged goods, we will send you and invoice for the shipping of the new size.
  • When the invoice is payed, we’ll send your new exchanged item in the right size.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you need to report this to the courier on sight and you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Under The Same Sun reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.

 

All enquiries: info@underthesamesun.se